Text Size:SmallerNormalLargerPrint PageE-mail Page

Frequently Asked Questions (FAQs) and Issues:


What is the source of health information in CareConnect?

All the information in CareConnect comes from your WMC Electronic Health Record. This ensures that you have access to the most accurate, up-to-date information possible.

Can my family access my CareConnect?

Yes, this can be done by completing the proxy form located in Health Information Management at Wilson Medical Center.

Is my information safe?

Yes. CareConnect passwords are encrypted and URLs are rewritten so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your CareConnect. Also, a time-out feature protects your information if you leave the CareConnect page open.

My self-enrollment was unsuccessful.

Double check the email addresses and that your Medical Record Number was typed properly.

Note: "M" is the only letter in your medical record number; all other characters, including "0" are numbers. Otherwise, please call Health Information Management at 620-325-8315 to verify your information.

Where do I find my X-ray reports?

X-Ray reports can be found by clicking on the "Health Record" icon. Then click on "Reports" icon found on the side of the page. Next, click on the line showing the date of service and the x-ray report will be displayed.

What if I have a question about my test results?

Contact your physician.

Tried to log in with email that was generated, but it had already expired.

You will need to call Health Information Management at 620-325-8315 to have your password reset.

I set up the portal a long time ago, but don't remember my password.

Call Health Information Management at 620-325-8315 to have your password reset.

I received an email stating I have a new message on my portal. How do I access it?

A new message on the portal can be accessed by going to CareConnect's website and logging in with your secure User ID and Password.

How do I change my email address for my patient portal?

Click on Preferences at the bottom of the home page.

When I attempt to log into CareConnect using the link on the Wilson Medical Center website it states "error loading page" or "page not found".

Please report any errors to Health Information Management at 620-325-8315.

The Medication List on the portal is not correct.

Please report any medication errors to Health Information Management at 620-325-8315.

Is my account number the same as my Medical Record Number?

No. Your Medical Record number is a unique number that stays the same and never changes. Account numbers will change for every visit.

I have created an account, but it states my ID and password are invalid and I am now locked out.

Please call Health Information Management at 620-325-8315 to have them reset your password.

I successfully self-enrolled, but the temporary ID and Password emailed to me will not work.

Please confirm all upper-and lowercase letters. If it still does not work, please call Health Information Management at 620-325-8315 to reset your password.

Is there a link to the patient portal that can be placed on my desktop?

Shortcut link: https://www.careconnect.wmcrc.org.

Can spouses share the same email to enroll in CareConnect?

For security, a unique email address is required for every user of the portal.

When will my lab results appear on the portal?

Any approved medical reports will appear on the portal within 36 hours of discharge.

Can anyone have a patient portal or is it just for people who have been admitted to the hospital?

Anyone who has had services rendered at Wilson Medical Center can be a user on the patient portal.

I am trying to enroll my daughter; should I self-enroll under my name or hers?

If the child is a minor, the parent can request access to the child's medical record by filling out a proxy form. This form can be obtained by calling Health Information Management at 620-325-8315.

I used the medical record number provided to enroll, is it M0 or MO?

"M" is the only letter in your medical record number; all other characters, including "0" are numbers.

Will I be able to see the results of my blood tests on the portal?

Yes. Any approved laboratory reports will appear on the portal within 36 hours of discharge.

What service dates can I see?

January 1, 2013, and forward.

What if I ever have problems or issues with CareConnect?

There is a Contact Us section on the home page of CareConnect that allows you to submit questions or call 620-325-8315.