2600 Ottawa Road | PO Box 360 | Neodesha, KS 66756 | 620-325-2611
2600 Ottawa Road
Neodesha, KS 66757
Use of Patient Portal1. Do not use the Patient portal to communicate: (a) an emergency, (b) an urgent issue or (c) sensitive information.
2. Use the Patient Portal for non-urgent medical portal related questions, lab results, or select reports.
3. Use the Patient Portal to update your demographic information.
4. Be sure that all information that you enter is true, accurate, and complete and updated whenever there is a change.
5. Be concise when typing a message.
6. The Patient Portal offers the following functions:
a. Send and receive email and secure messaging for non-urgent needs.
b. View lab results that have been sent to you.
c. View and print "Continuity of Care Document" or "Health Summary".
d. View and submit updates to your health information.
e. View selected health information (allergies, medications, current problems, past medical history).
f. Update your demographic information.
Communication1. Communication via the Patient Portal may be included in your permanent medical record.
2. Privacy of Patient Portal
a. All messages sent to you in the Patient Portal will be encrypted. See section on "Security of the Patient Portal" for explanation.
b. Emails from you to any staff member should be through the Patient Portal or they are not secure.
c. All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out Patient Portal operations or required by law.
d. A variety of healthcare and administrative personnel will be involved in reading, processing and replying to your messages and information submitted through the Patient Portal. There is no need to notify WMC that you have read a message, unless you have a question or need further information.
e. Read WMC HIPAA handout for policies on how private health information is handled in our facility or go to www.wilsonmedical.org.
f. If you have any concerns, please contact the Health Information Management Department at 620-325-8315.
4. Reasonable efforts will be made to respond to email inquiries within one business day, but no later than three business days, after receipt. Response time maybe longer if the Patient Portal service is interrupted for maintenance, upgrades or emergency repairs related to events beyond WMC control. In this respect, you agree not to hold WMC, its physician practices, physicians, providers or any of its staff, in any way liable or responsible to you for such modifications, suspension, or disruption of the Patient Portal.
5. The Patient Portal is checked during hours of operation, which are 8 am to 3:30 pm Monday through Friday. You are encouraged to use the Patient Portal at any time; however, messages submitted after hours are held for us until we return the next business day.
6. If email is not accessible for any reason, please contact Health Information Management directly at 620-325-8315.
Medical Advice and Information DisclaimerThe Patient Portal may from time to time include information posted by WMC in the form of news, opinions, or general educational materials that should not be construed as specific medical advice or instruction from WMC. Information within the Patient Portal is intended to be used for medical diagnosis or treatment. The information posted by WMC on the Patient Portal should not be considered complete, nor should it be relied on to suggest a course of treatment for a particular individual. You should always seek the advice of your physician with any questions you may have regarding a medical condition. You should never disregard medical advice or delay in seeking it because of something you may have read on the Patient Portal.
Security of the Patient PortalThe Patient Portal is a website that uses encryption and other security measures designed to keep unauthorized persons from reading communications, information or attachments. Secure messages and information are designed to be read only by someone who knows the right password and pass-phase to log into the Patient Portal.
Access to the Patient Portal1. Access to the secure Patient Portal is optional, and maybe suspended or terminated at any time for any reason. If service is suspended or terminated, WMC will notify you as promptly as we reasonably can.
2. You can request access from WMC. To have access you must be at least 13 years old.
3. By reviewing the Patient User Agreement and electronically submit the Agreement by clicking Accept.
NOTE: By selecting "Accept" you are indicating that you have read and fully understand the User Agreement, therefore creating an electronic signature of acceptance.
Components of the Patient PortalHomepage: This allows you to view the following components of your medical record. Here you can also make suggestions on how we can improve our site. There is also a website link to pay your bill on the homepage.
Health Record: Allows you to view information entered into core parts of your electronic health record. These are available for you to review and check for accuracy as well as print for other physicians or to keep for your records. If needed, you may obtain a full copy of your electronic health record by contacting Health Information Management at 620-325-8315.
NOTE: If this portion is not complete, we still have the information. Certain documents will not be available for viewing via Patient Portal.
Medications: Allows you to view your current and past medications entered by your physician or clinical staff.
Profile: Contains your demographic information, insurance, and personal contacts. Allows to view and request changes to your information.
Protecting Your Private Health Information and RisksThis method of communication and viewing information through the Patient Portal is designed to prevent unauthorized parties from being able to process or read messages while they are in transmission by using encryption. Other security measures protect information maintained within the Patient Portal site. The website for the Patient Portal has trusted site certificate, which is viewable through your browser's task bar. (You can learn more about trusted sites by going to http://windows.microsoft.com and searching: "When to trust a website"). Keeping messages secure depends on two additional factors: (a) The secure message must reach the correct email address, and (b) the authorized individual must be able to get access to it. Only you can make sure these two factors are present. We need you to make sure that we have your correct email address and are informed if it ever changes. You also need to keep track of who has access to your Patient Portal account, so that you or someone you have authorized can see messages received or other information in your Patient Portal. You should protect your Patient Portal login information from anyone whom you do not want to access your Patient Portal account. Notify WMC immediately of any unauthorized use of your login information or if you believe that your login is no long confidential.
WMC will not answer questions or send protected health information by regular email. Even with these secure measures, WMC cannot guarantee the confidentiality, security or integrity of Patient Portal information. To the fullest extent allowed by law, you agree to not hold Wilson Medical Center, its physician practices, its physicians, providers or any of its staff liable for network infractions beyond our control.